Politique d’expédition

📦 Shipping Policy for Suray

 

This policy outlines how and when your order will be shipped.

 

1. General Shipping Information

 

All orders are processed and shipped from our location in the Philippines.

We ship to addresses worldwide (International Shipping).

 

2. Processing and Fulfillment Time

 

Orders are typically processed within 5 to 7 business days (Monday through Friday, excluding holidays) after the order is placed.

  • Order Cut-off Time: Our daily cut-off time is 5:00 PM Eastern Standard Time (EST). Orders placed after this time will begin processing the following business day.

 

3. Shipping Rates and Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time (After Processing) Cost
Standard International Shipping [Please fill in the estimated transit time, e.g., 10–20 business days] $2.05

 

4. Tracking Your Order

 

Once your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status.

  • Please allow 5 hours for the tracking information to become available.

 

5. International Shipping Disclaimer

 

Your order may be subject to import duties, taxes, and customs fees (including VAT), which are incurred once a shipment reaches your destination country. Suray is not responsible for these charges if they are applied, and they are your responsibility as the customer.

 

6. Shipping Issues (Damages, Lost, or Stolen Packages)

 

  • Damages: If you received your order damaged, please contact us within [Number] days of delivery at [Your Support Email] with your order number and photos of the item’s condition. We address these on a case-by-case basis.

  • Lost/Stolen Packages: Suray is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please ensure your delivery location is secure. If a package is marked as delivered but you have not received it, please contact the shipping carrier immediately to file a claim.